Virgin Trains
Keeping employee voices moving.
The starting point.
A large, operational railway needed employee listening that worked across different roles and locations. The relationship grew beyond a single survey into a programme connecting colleague experience, leadership and everyday management.
Research grounded in context.
The work combined engagement surveys with feedback on stress, trust, empowerment and passion. Listening also extended to moments such as joining and leaving, with insight used in conversations about recognition, safety and employee relations.
Making the evidence useful.
Across the documented engagement, delivery included 15 surveys, more than 1,000 reports and over 300 hours of coaching. HR business partners and leaders were supported to interpret feedback and discuss it with their teams.
A clearer way forward.
The programme connected evidence with local conversations and development priorities. These figures describe the scale of delivery; they do not imply a separately verified percentage improvement in business performance.
giving us a simple, robust tool to understand their feelings and take swift improvement actions.
What could we
help you move forward?
Explore your priorities in a free, friendly 30-minute initial consultation.