Capita
Developing leaders with purpose.
The starting point.
Capita wanted executive development rooted in its own leadership expectations and business priorities. The work needed to give individuals useful feedback while showing the organisation where collective development would add value.
Research grounded in context.
A diagnostic phase examined values and leadership frameworks, bringing stakeholders and colleagues from different functions into the design. Workshops helped translate the desired behaviours into a tailored 360 question set.
Making the evidence useful.
Executives received feedback from direct reports, peers and senior leaders. Personal reports and one-to-one coaching gave each leader space to explore strengths, differing perceptions and development priorities.
A clearer way forward.
The programme connected individual feedback with an executive view of leadership. It supported development and talent conversations as Capita pursued organisational change and new technology initiatives, without treating anticipated business benefits as measured results.
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